CANCELLATION & REFUND POLICY

Last Updated: August 2026

Strict No-Cash Refund Policy: Oppex operates under a strict policy: we do not provide monetary or cash refunds to your bank account, card, or original payment method under any circumstances. In all eligible cases of verified issues or technical errors, remedies are provided exclusively in the form of Oppex Platform Credits credited to your account.

1. Our Core Principle: Credits Only

Oppex delivers digital AI assistance services and computing resources instantaneously. Because computing power is reserved and consumed immediately upon request:

We do not refund money: Under no circumstances do we remit money back to bank accounts, UPI, debit/credit cards, or payment wallets.
Resolution is issued as platform credits: If you face an eligible technical malfunction or service disruption, your remedy is issued solely in the form of bonus or replacement Oppex platform credits.
Consumed credits are non-refundable: Once an AI response has been generated and delivered to your client, the credits consumed are non-refundable in any form.

2. How Credits Work (Automatic Protection)

Oppex protects your balance automatically by only deducting credits after a successful AI response has been computed and delivered. If our system fails, the server crashes, or our AI provider encounters an error during processing, your credits are automatically restored to your account in real time. You are never charged credits for an unsuccessful request.

This automated safety mechanism ensures that for technical glitches during usage, your credits remain intact without requiring manual intervention.

3. All Purchases Are Final (No Money Refunds)

All purchases of credit packs, top-ups, and subscription tiers are non-refundable in cash/money. We strictly do not process monetary refunds for reasons including, but not limited to:

Personal dissatisfaction with AI output, reasoning style, or formatting
Change of mind after making a purchase
Remaining unused credits in an active or dormant account
Local hardware, network, operating system, or device incompatibility
Voluntary deletion or closing of your account

To ensure Oppex fits your workflow before spending money, we provide complimentary free credits to every new account upon signup.

4. Extended Outages & Goodwill Compensation

In the event that Oppex experiences an extended, verified platform outage lasting 3 or more consecutive days, we may at our sole discretion grant bonus platform credits to active accounts impacted by the disruption.

Such goodwill compensation is provided strictly as platform credits and will never be disbursed as money or cash payments.

5. Billing & Technical Inquiries

If you suspect an accidental duplicate charge occurred during a purchase due to a network glitch, contact us at support@oppex.io within 14 days with your registered email, order ID, and transaction receipts. Upon verification by our billing team, the equivalent value will be promptly added to your Oppex balance as platform credits. We do not transfer money back to payment sources.

6. Subscription Cancellations

You may cancel your recurring subscription at any time directly through your account dashboard or via your bank's UPI Autopay app.

Future Cycles: Once cancelled, you will not be charged for any future renewal cycles.
Active Period Access: You retain full access to your plan's benefits and features until the conclusion of your current paid billing period.
No Partial or Cash Refunds: We do not offer pro-rata cash refunds, money returns, or credit conversions for unused days within the active cycle.

7. Chargebacks & Payment Disputes

Because all services are digital and governed by our strict no-monetary-refund (credits-only) terms, filing an unauthorized chargeback or payment dispute with your bank without contacting our support team first will result in the immediate termination of your account and forfeiture of all credits. Complete server-side audit logs verifying access and usage will be provided to the banking authority to contest illegitimate disputes.

8. Contact Us

For inquiries regarding credit adjustments or account balance queries, reach out to our team at support@oppex.io. Please provide your registered email and relevant details so we can assist you promptly.