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TERMS OF SERVICE

Last Updated: August 2026 Applicable Law: Republic of India

1. Acceptance of Terms

By registering for, accessing, or using Oppex ("Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the Platform.


2. Intermediary Status & Role

Under Section 79 of the Information Technology Act, 2000, and the IT (Intermediary Guidelines) Rules, 2021, Oppex operates strictly as an Intermediary.

  • We provide a technological platform that facilitates AI-powered problem-solving assistance.
  • We do not initiate the transmission, select the receiver of the transmission, or select/modify the information contained in the transmission.
  • All text, images, or queries submitted by the user ("User Content") are the sole responsibility of the user.

3. Acceptable Use Policy

Oppex is strictly designed as an educational practice and preparation tool. Our mission is to assist users in understanding complex problems, learning methodologies, and preparing for future assessments.

The following uses are STRICTLY PROHIBITED:

a) Using the Platform during any active, proctored, or live examination, test, or assessment of any kind

b) Submitting content on behalf of another person for academic credit or any form of academic assessment

c) Account sharing between multiple users

d) Automated, scripted, or bot-based use of the Platform

e) Attempting to reverse engineer, decompile, or extract the AI models, system prompts, or proprietary logic used by the Platform

f) Submitting content that is illegal, harmful, threatening, abusive, or defamatory

g) Using the Platform to violate any local, state, national, or international law

h) Infringing upon the intellectual property rights of any third party

Consequences of Violation:

If we determine, at our sole discretion or via a verified complaint from an educational institution or proctoring service, that you have violated this policy:

  • Your account will be immediately terminated with no refund of remaining credits
  • Your access to the Platform (including associated IP addresses and device IDs) will be permanently blocked
  • We will fully cooperate with law enforcement, educational institutions, and legal authorities as required by law, which may include disclosing your usage logs and account details

4. Disclaimers & AI Limitations

Oppex utilizes advanced Artificial Intelligence (AI) models. However, you acknowledge and agree that:

  • No Guarantee of Accuracy: The AI may produce inaccurate, incorrect, or hallucinated responses. Oppex does not guarantee 100% accuracy, and it is your responsibility to verify any information provided by the Platform.
  • Not Professional Advice: The Platform does not provide legal, financial, medical, or certified academic advice.

5. Payments, Pricing, & Refunds

All prices displayed on the Platform are inclusive of all taxes, including GST. Payments and subscriptions are governed by our Refund Policy. To protect legitimate users and ensure service integrity, Oppex maintains server-side usage logs. In cases of disputed transactions, these logs are used to verify whether the service was delivered.


6. Privacy & Data Collection

Your use of the Platform is subject to our Privacy Policy. The Platform's screen capture utility only captures the specific region of the screen manually selected by the user. It does not passively record your screen, background applications, or any content outside the selected region.


7. Intellectual Property

All content on the Oppex platform including but not limited to software, text, graphics, logos, and AI-generated responses are the property of Oppex or its licensors.

You retain ownership of the problem text you submit ("User Content"). By submitting User Content, you grant Oppex a limited, non-exclusive license to process this content solely for the purpose of delivering the requested AI service.

Oppex does not use your submitted problem text to train AI models.

8. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Oppex's total liability to you for any claim arising from use of the Platform shall not exceed the amount you paid to Oppex in the 30 days preceding the claim.

Oppex shall not be liable for:

  • Indirect or consequential damages
  • Loss of profit or revenue
  • Academic consequences of any kind
  • Exam results or outcomes
  • Decisions made based on AI responses

9. Account Termination & Data Rights

You may delete your account at any time through Settings → Account → Delete Account.

Upon deletion:

  • Your personal data will be deleted within 30 days
  • Payment records will be retained for 7 years as required by Indian law
  • Unused credits are non-refundable upon voluntary account deletion
  • Active subscriptions will be cancelled and not renewed
Nomination of Representative (DPDP Act, 2023):

In accordance with the Digital Personal Data Protection Act, 2023, you may nominate a trusted individual to exercise your data rights in the event of your death or incapacity. To register a nomination, contact privacy@oppex.io with the subject line *"Data Nominee Registration"* along with the nominated person's full name and contact information.


10. Modifications to Terms

Oppex reserves the right to modify these Terms at any time. We will notify you of significant changes via:

  • Email to your registered email address
  • In-app notification

Continued use of the Platform after notification constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and may delete your account.


11. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

For disputes below ₹1 crore:

Parties shall first attempt resolution through 30 days of good faith negotiation. If unresolved, disputes shall be submitted to arbitration under the Arbitration and Conciliation Act, 1996. Seat of arbitration: Chilakaluripet, India.

For consumer disputes:

Nothing in these Terms limits your right to approach Consumer Disputes Redressal Commissions under the Consumer Protection Act, 2019.

Courts of Chilakaluripet shall have exclusive jurisdiction for matters not subject to arbitration.


12. Force Majeure

Oppex shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to:

  • Acts of God, natural disasters
  • Government actions or regulations
  • Internet or telecommunications failures
  • Third-party service outages (including Firebase, OpenRouter, Razorpay)
  • Pandemic or public health emergencies

13. Indemnification

You agree to indemnify and hold harmless Oppex, its officers, directors, and employees from any claims, damages, or expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Your violation of any third party rights
  • Your use of the Platform for prohibited purposes
  • Any content you submit to the Platform

14. General Provisions

Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force. Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in the future. Entire Agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Oppex.

15. Age Requirement

The Platform is intended for users who are 18 years of age or older. By creating an account, you confirm that you are at least 18 years old.

If we discover that a user is under 18, we will immediately:

  • Suspend the account
  • Delete all personal data within 30 days
  • Refund any unused credits to the payment method used

Parents or guardians who believe their child has registered on our Platform should contact privacy@oppex.io immediately.


16. Grievance Redressal

In compliance with Rule 3(2) of the IT (Intermediary Guidelines) Rules, 2021, users may report grievances related to content, security, or terms violations to our designated Grievance Officer:

Grievance Officer: Sontineni Himadev Designation: Founder, Oppex Email: grievance@oppex.io Availability: Monday – Friday, 10:00 AM – 6:00 PM IST

We will acknowledge complaints within 24 hours of receipt and aim to resolve them within 15 working days.

For privacy-specific grievances under the DPDP Act, 2023, contact: privacy@oppex.io